We use Sendle and AusPost to ship all our (Zorganique) products. Sometimes, our partner products may be shipped via another reliable courier service. 

All Zorganique products

After receiving your order confirmation email, all orders are processed within 3 to 5 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.  

Holidays and postal peak seasons may add 2-3 days more to this timeline.

All Partner products

After receiving your order confirmation email, all orders are processed within 4 to 6 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. Partner products may be shipped directly to you as a separate order, as they originate from a different warehouse. 

Holidays and postal peak seasons may add 2-3 days more to this timeline.

Domestic Shipping Rates and Estimates

Shipping to	Estimated delivery time	Price from
Melbourne city	2 to 5 business days	$10.20
Other major cities	3 to 8 business days	$11.80
Remote areas/Regional towns	3 to 10 business days	$22.30

International Shipping

We offer international shipping to many countries.

At this time, we do not ship to: American Samoa, Bahamas, Belize, Bolivia, Brunei, Darussalam, Cape Verde, Cayman Islands, Comoros, Union of the Cuba, Dominica, Fiji, Guinea-Bissau, Guyana, Iran, DPR Korea/North Korea, PDR of Lao, Libya, Lithuania, Martinique, Montenegro, New Caledonia, Nicaragua, Niue, Pakistan, Papua New Guinea, Pitcairn, Russian Federation, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, St. Kitts and Nevis, Sudan, Swaziland, Syria, Tokelau, Tonga, Tuvalu, Ukraine, Vanuatu, Venezuela, Yemen.

 

Shipping option	Estimated delivery time	Price from
New Zealand	10 to 16 business days	$18.30
Asia and the Pacific, North America and Western Europe	10 to 28 business days	$34.80
Rest of the world	10 to 30 business days	$46.70

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ZORGANIQUE is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 24 - 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at stayunique@zorganique.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Unfortunately, we do not ship to PO Boxes. We can, however, ship to parcel lockers or parcel collection desks.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at stayunique@zorganique.com.au with your order number and a photo of the item’s condition. We address these case-by-case but will try to work towards a satisfactory solution. Please refer to our refund policy for more information.

If you have any further questions, please don't hesitate to contact us at stayunique@zorganique.com.au